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Rego Comments On Poor Customer Service

Quad City shoppers say when it comes to shopping these days, that trip to the mall, hardware store or grocery store is hardly what it once was. LOPO REGO, a business professor at the University of Iowa and customer service expert, says that trend towards worse customer service is seen around the country. "Unfortunately, retailers and the economy overall does not push good customer service enough," said Rego. "It's the obvious place to cut costs." WQAD is based in Moline, Ill.

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