Kirk R. Karwan

Kirk R. Karwan

Management Sciences CIMBA

Adjunct Professor

  C300  Pappajohn Business Building
The University of Iowa, Iowa City, IA 52242-1994

Academic History

  • PhD in Public Policy and Management, Carnegie Mellon University, Pittsburgh, PA, 1979
  • MS in Operations Research, Johns Hopkins University, Baltimore, MD, 1973
  • BS in Operations Research and Industrial Engineering, Johns Hopkins University, Baltimore, MD, 1972

Selected Publications

  • Intergrating Service Design Principles and Information Technology to Improve Delivery and Productivity in Public Service Operations: The Case of the South Carolina DMV, Kirk R. Karwan, R. E. Markland, Journal of Operations Management, 2005 - Publication Details Forthcoming
  • The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies, Kirk R. Karwan, C. Craighead, J. Miller, Producction and Operations Management, vol 13, 2004, 307-321
  • Service Quality Measurement and the Disconfirmation Model: Taking Care in Interpretation, Kirk R. Karwan, L. D. Rosen, L. L. Sribner, Total Quality Management, 2003

Current & Prior Positions

  • Robert E. Hughes Professor of Business Administration and Chair, Department of Business and Accounting, Furman University, Greenville, SC, September 2005 - Present
  • Graduate Director, Master of Earth and Environmental Resource Management Program, University of South Carolina, 2001 - 2005
  • Associated Faculty Member, School of Environment, University of North Carolina, 1993 - 2005
  • Associate Professor of Management Science, University of South Carolina, 1986 - 2005
  • Faculty Fellow, Oak Ridge Institute for Science and Education, Savannah River Site, 1993 - 1994
  • Assistant Professor, Duke University, 1981 - 1986
  • Assistant Professor, Tulane University, 1978 - 1981
  • Systems Analyst, U.S. Coast Guard, 1977 - 1978
  • Research Associate, Renssealaer Polytechnic Institute, 1976 - 1977