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Kirk R. Karwan

Adjunct Professor, Consortium of Universities for International Studies (CUIS)
Management Sciences
W230  John Pappajohn Bus Bldg
The University of Iowa, Iowa City, IA 52242-1994		 Ph: 319-335-0920
Fax: 319-384-1937
E-mail: kirk.karwan@furman.edu

Academic History

  • PhD in Public Policy and Management, Carnegie Mellon University, Pittsburgh, PA, 1979
  • MS in Operations Research, Johns Hopkins University, Baltimore, MD, 1973
  • BS in Operations Research and Industrial Engineering, Johns Hopkins University, Baltimore, MD, 1972

      Selected Publications

      • Intergrating Service Design Principles and Information Technology to Improve Delivery and Productivity in Public Service Operations: The Case of the South Carolina DMV, Kirk R. Karwan, R. E. Markland, Journal of Operations Management, 2005 - Publication Details Forthcoming
      • The Effects of Severity of Failure and Customer Loyalty on Service Recovery Strategies, Kirk R. Karwan, C. Craighead, J. Miller, Producction and Operations Management, vol 13, 2004, 307-321
      • Service Quality Measurement and the Disconfirmation Model: Taking Care in Interpretation, Kirk R. Karwan, L. D. Rosen, L. L. Sribner, Total Quality Management, 2003

              Prior Positions

              • Robert E. Hughes Professor of Business Administration and Chair, Department of Business and Accounting, Furman University, Greenville, SC, September 2005
              • Graduate Director, Master of Earth and Environmental Resource Management Program, University of South Carolina, 2001 - 2005
              • Associated Faculty Member, School of Environment, University of North Carolina, 1993 - 2005
              • Associate Professor of Management Science, University of South Carolina, 1986 - 2005
              • Faculty Fellow, Oak Ridge Institute for Science and Education, Savannah River Site, 1993 - 1994
              • Assistant Professor, Duke University, 1981 - 1986
              • Assistant Professor, Tulane University, 1978 - 1981
              • Systems Analyst, U.S. Coast Guard, 1977 - 1978
              • Research Associate, Renssealaer Polytechnic Institute, 1976 - 1977