Stead Technology Services Group

Desktop Software Support

The Stead Technology Services Group supports the following software categories on faculty and staff desktops:

Tier 1
  • Installed on all new computers
  • Licensed by Stead Technology Services Group
  • Fully supported by Stead Technology Services Group staff
  • Reinstalled by Stead Technology Services Group if your computer is reconfigured for any reason
Tier 2
  • Installed by Stead Technology Services Group
  • Licensed by user or department
  • Supported by Stead Technology Services Group
  • Reinstalled by Stead Technology Services Group if your computer is reconfigured for any reason
Tier 3
  • Installed by user
  • Licensed by user or department
  • Supported if time and staff knowledge permits
Tier 4
  • Not recommended for use on faculty/staff computers