Journey Map "Best Practice" Workshop

April 26, 2018 - 3:30pm to 5:30pm
Location: 
C435 PC

Workshop Description: Customer Experience (CX) starts with an effective, action-oriented Journey Map. Learn what a journey map is and is not; what data is critical to link to a customers' experience; and how to drive actions from an "outside in" view. Objective: Learn a methodology to document a customers' experience end - to - end that drives high impact improvements in both B2B and B2C companies with the right data and analysis.

RSVP deadline: 
Tuesday, April 24, 2018