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Schmidt Job Satisfaction Study Cited

A story about job satisfaction points to emerging evidence that suggests satisfied and engaged workers are also more productive workers. A study by James K. Harter of the Gallup Organization, FRANK SCHMIDT of the University of Iowa and Theodore L. Hayes of the Immigration and Naturalization Service provides extensive evidence, drawing on Gallup's client surveys, which covered 198,514 workers in 7,939 business units from 36 companies. For each company, they related each unit's profitability, productivity, customer satisfaction, turnover and work accidents to its employees' ratings of job satisfaction and engagement. Engagement included factors like whether employees said they knew what was expected of them and whether they had received encouragement at work.


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