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University Business Magazine Honors Tippie College of Business

The University of Iowa’s Tippie College of Business is one of seven colleges and universities nationwide being honored in the summer 2010 round of University Business magazine's and Higher One's "Models of Efficiency"—a program that identifies new approaches for streamlining operations to deliver superior services to students in less time and at lower cost.

Models of Efficiency is a national recognition program implemented by the magazine, in partnership with Higher One, to honor institutions of higher learning that meet the education business and technology challenges of today’s campuses.

“We launched Models of Efficiency to honor those colleges and universities that are applying the same kind of innovation and dedication to service that we’re seeing from leading-edge companies in the private sector,” said Tim Goral, editor-in-chief of University Business. “The Tippie College of Business innovation really stands out because it succeeded on both a quantitative and qualitative level.”

The innovation at Tippie was born of frustration. Tippie College of Business students found scheduling an appointment with an academic advisor problematic. Students have hectic schedules and find it difficult to stop into an office or call to set up an appointment during business hours.

So an online advising application was created to allow students to set up appointments with their advisor online. The application checks the advisor’s schedule, lists potential meeting times for the student to choose from, and allows the student to leave comments as well. Advisors can then look at their calendar and see the appointment.

Another benefit of the online application: administrative employees now have time to do other tasks. Before the application was created, the majority of front-office time was spent answering the phone and making appointments. This was time-consuming, and employees were not able to do other tasks assigned to them.

By implementing this application, the school has saved over 1,000 person-hours and made students’ lives easier to manage. The program was so successful, the University’s Academic Advising Center and College of Liberal Artsand Sciences asked to have the application customized for their departments as well.

“We’re delighted to be recognized for our Model of Efficiency,” said Jim Chaffee, chief technology officer for the Tippie College of Business and director of the Stead Technology Services Group. “By creating this online advising application, we’ve maximized our resources, and, more importantly, we’ve increased our ability to service students. This award is a gratifying commendation for our efforts.”

Read the entire University Business article about the College's innovation.

In addition to the Tippie College of Business, summer 2010 Models of Efficiency honorees include Regent University, Virginia Beach, Va.; Ramapo College, Mahwah, N.J.; Palm Beach State College, Lake Worth, Fla.; Southern Methodist University, Dallas, Texas; Southern Polytechnic State University, Marietta, Ga., and Utah Valley University, Orem, Utah.

Models of Efficiency is an ongoing recognition program sponsored by Higher One, a leading company focused on helping college business offices manage operations and provide enhanced service to students. Schools can participate in upcoming rounds by visiting www.universitybusiness.com/modelsofefficiency.

“We partnered with University Business to bring this program to life because we recognize that many colleges and universities are implementing important new processes designed to streamline operations and improve service,” said Dean Hatton, CEO of Higher One. “We’re happy these seven colleges and universities are being recognized for their efforts to set new standards of efficiency.”

About University Business

University Business is the leading publication for senior managers at colleges and universities throughout the United States, reaching 46,000 leaders who manage offices such as enrollment, technology, facilities, and academic affairs. More information about University Business magazine can be found at www.universitybusiness.com.

About Higher One

Founded in 2000, Higher One (NYSE: ONE) is a leading company focused on helping college business offices manage operations and provide enhanced service to students. Through a full array of services from refunds, payments, electronic billing, payment plans, and more, Higher One works closely with colleges and universities to ensure students receive financial aid refunds quickly, can pay tuition and bills online, make on-campus and community purchases, and learn the basics of financial management.

Higher One provides its services to more than 4.6 million students at distinguished public and private higher education institutions nationwide. More information about Higher One can be found at www.HigherOne.com.


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