Business Communication and Protocol (BUS:3000)

With the Frank Center as the administrative home of Business Communication and Protocol, our communication consultants provide extensive support for this required core business course. BCaP helps undergraduates build a solid foundation of business writing and presentation skills. The course focuses on conveying information, backing it with evidence, and doing so clearly and concisely. Students gain skills in composing business content, organizing data, creating presentations, and team-building. 

Meet the BCaP team

Barbara Baker received her BS in Journalism and Mass Communication from the University of Iowa, her Masters in Business Administration and Marketing from the University of Phoenix, and her CPCU from The Insurance Institute of America. Barb has spent nearly 20 years as the director of advertising and community relations at Grinnell Mutual after eight years in the training and development department. She serves on a number of local and state non-profit boards and task forces.  She is in her eighth year of teaching BCaP and enjoys helping students develop life-long communication skills and prepare for successful professional careers. 

Pamela Bourjaily is an Associate Professor of Instruction and the Director of the Frank Business Communication Center at the Tippie College of Business. As Frank Center director, she designs and oversees the required core undergraduate course, BUS 3000: Business Communication and Protocol, as well as other undergraduate business communication electives and college business communication programming, including the Ph.D. Writing Program initiative. Prior to directing the Frank Center, Pam built and expanded the college’s Department of Accounting writing program, one of the first business departmental writing initiatives in the country.

Kayt Conrad has served as Division Administrator for the University of Iowa Division of Performing Arts since 2006 where she serves as chief business officer and operations director. Before coming to the University of Iowa, she served as Dean of the Arts & Humanities Department at Kirkwood Community College, Lecturer at the United States Naval Academy, and worked in international sales and consulting to military and government clients. She is a graduate of the College of William and Mary (BA) and St. John's College (MA).

Erin Elgin has spent over the past 10 years as a small business owner and an educator. She has co-produced feature-length films, edited novels, and co-founded a premier fitness facility. She has taught a variety of core business and computing courses at Upper Iowa University, Kirkwood Community College, and Southeastern Community College. Prior to receiving her MBA in Marketing and IT Management from The University of Connecticut, she used her BA in English from The University of Iowa to help write grants, quarterly reports, and marketing communications for a $3.5 million federal grant at The University of Iowa.

Carl Follmer is originally from the Washington D.C. area but received all of his degrees at Iowa. He completed his Ph.D. in Comparative Literature in 2016 and wrote his dissertation on fascist children's propaganda in Germany and Spain. While in graduate school, Carl tutored in the Frank Center for two years, and was hired to direct the Accounting Writing Program in 2015. He lives in Iowa City with his wife and 4 children.

Patrick Highland has spent his entire career connecting education and employment.  He recently retired from a long career with the Iowa City Community School District where he supervised Career and Technical Education.  He currently teaches Business Communication and Protocol and two courses in the MBA program--Effective Managerial Communications and Influence and Constructive Persuasion. He has written several newspaper and journal articles and is the author of textbooks.

Sara McGuirk holds an MFA from the Iowa Writers' Workshop and a BA in English, Film Studies, and Economics from the University of Notre Dame. She has been teaching at the University of Iowa for six years within the Magid Center for Undergraduate Writing, the Creative Writing Department, and the Tippie College of Business in subjects ranging from Writing & Community Outreach, Evidence-based Research Writing, Business Communications & Protocol, Creative Writing, etc. Prior to that, she spent five years as the Director of Client Relations for a web-based start-up. When Sara isn't teaching, she manages volunteer operations at a nonprofit community bike shop, The Iowa City Bike Library, and produces films, screenplays, and poetry collections.

Saul Mekies has been an educator for over 30 years, having taught at Western Connecticut State University, Marist College, Quinnipiac College, University of Alaska-Sitka, and Kirkwood Community College, where he currently serves as a professor of economics. In addition to his teaching, Saul has also held a variety of administrative and leadership positions.

Kodi Scheer is an award-winning fiction writer and freelance editor. Prior to returning to the University of Iowa, she taught professional writing at the University of Michigan as well as McGill University. Her books include Incendiary Girls and Midair.  

Mike Stutzman

Tracy Tunwall, SPHR, received her BA in Business from the University of Northern Iowa, Masters in Business Administration from St. Ambrose University, and Ph.D. in International Business from Northcentral University. Tracy worked in industry for 20-years, primarily in Operations and Human Resource Management; most recently as Vice President of Human Resources at Frontier Natural Products Coop. Tracy has worked the past decade in academic administration and as an Associate Professor of Business, Business Department Chair, Faculty Chair, and Sustainability Fellow. Tracy teaches a wide variety of courses in sustainability, management, and communications, and currently serves on the Executive Leadership Team for the American Heart Association Go Red for Women.